What products do we offer? Kreiserís offer gasoline, diesel, off-road diesel, #2 fuel oil, #1dyed Kerosene and CAM-2 racing fuel
How do you place a Service Call or order? We welcome emails through our web site but prefer that you call our offices at 717.865-2105 or 1.800.782.3835 or fax us your order at 717.865.4708. If you do not have an account with us you may fill out the account information on line and then email your order.
For Service Calls including emergencies with your furnace call our office numbers 717.865.2105 or 800.782.3835. Our operators are on 24 hour 7 days a week and will direct your problem to the manager on duty
How can you pay? Cash, Check, Kreiser Credit, VISA MasterCard, Discover, American Express as well as our great budget plans.
Pre-Buy plans? Kreiser Fuels has a pre-buy plan set for all of its customers. We always watch closely the market and when the price is the lowest we pass these savings onto our clients. Give us a call since details do change as time goes on.
What is automatic delivery? Our sophisticated computer programs monitor closely the consumption that your home has during the year. It calculates, based on current climatic conditions, the amount of fuel used and prompts us for a delivery. Although remote, it substituted the need for you to monitor your fuel gauge.
Do I really need a sludge additive? Additive is needed when you have a sludge buildup in your heating oil tank. Basically, it is dead algae/bacteria that grows from condensation in your tank and after time dies and sinks to the bottom of the tank. The best thing to do is to give us a call and we will gladly check it out for you.
When should I use kerosene? This depends on the type of furnace that youíre running and the manufacturers recommended fuel. If you have any doubt please give us a call and we will gladly find out for you.
Is dyed kerosene safe to use? Yes, it is quite safe to use in the correct application, and right furnace. As a rule of thumb dyed kerosene is used on furnaces and heaters that have a chimney or exterior venting system. In other words - not in portable ones that are kept inside the house.
I have an outside tank, what fuel should I use? Depending on the type of furnace that is installed as a rule of thumb kerosene is used whenever a tank is exposed to the weather. Kerosene has a lower gelling point than #2 fuel oil and thus stays liquid in extreme cold. We also provide an economical substitute called winter mix. This is a mixture of kerosene and #2 fuel oil. It reacts well to the cold weather and is more economical than straight Kerosene.
What are your hours? Our office hours are 7:30 AM to 5:30 PM Monday through Friday. During the winter season these hours are longer. But we always have operators on duty 24 /7.
What brand furnace and air conditioners do you carry? We mainly carry New Yorker furnaces and boilers and Rheem air conditioning systems. But because of our extensive service capability we have many brands that are tailored to meet any clientsí needs and budget.
Do you do air conditioning maintenance and installation? Yes, for more than twenty years we have installed air conditioning for homes, hospitals, factories you name it. Once installed, we also provide full maintenance.
What is a budget plan? Kreiserís has developed an effective plan that calculated your seasonís usage and averages it over a 10 month period. You start paying in July / August. Call for more details.
How do I know when I need my furnace cleaned? Kreiserís expert technitians strongly recommend that you have your furnace cleaned on a yearly basis. Nothing runs better or more efficiently than a clean furnace or boiler.
Do you have Specials / Discounts? Kreiserís always has specials going on. For senior citizens we always automatically discount #2 fuel oil. But the best is always to call in and check out what special are going on for the current month.
What do you do during a furnace clean and service? Our certified technicians will take time in disassembling portions of the boiler to inspect for any cracks, leaks or potential defects. Everything is vacuumed (and sometimes chiseled out) so that there is a clear exchange between the chambers. A new nozzle and oil filter is installed. The electronics are tested as well as the exhaust flue, making sure that it is clear. The following tests are performed:
Efficiency % test
CO2 % test
Draft over stack test
Draft over fire test
Stack temp test vs. Ambient for Net Stack temp
Safety works test
Everything is thoroughly inspected.
How long should a furnace last? Although manufacturers state guidelines for the duration of their furnaces, it is obvious to us that this depends on various factors. How much is it in use? Is it given good maintenance with yearly cleanings? Etc. But normally furnaces last from 15 to 20 years some up to 30.
Why isnít my boiler is not giving me the volume of hot water as it did before? Many times boiler coils are bombarded by hard water. These minerals accumulate in the coil restricting the flow and exposure of water to the actual heating surface. Naturally the flow slows. Our techs are equipped to handle this problem. Normally a ďcoil cookingĒ is in order and fixes the problem. No, you generally donít need to buy a new boiler!
Can you install oil tanks? Kreiserís is a full service company and will gladly install new tanks. We have the equipment and the know-how.
What is a degree-day? A degree-day is a method used to monitor the temperature above 65ļ F for cooling factors and below 65ļ F. for heating degrees. These factors are translated into charts that track and accumulate this information to use as heat requirements or cooling requirements to calculate the consumption of oil.